Frequently Asked Questions

How do I apply for Legal Aid Society's help?

The first thing you should do is call the Legal Aid Society at (502) 584-1254 or (800) 292-1862. Our services are always free. When you call our office, you will be asked questions about where you live, your income, and your legal problem. If you qualify for our services, we will schedule an appointment for you with one of our staff members who will review your application. Please keep in mind we are not able to help with criminal cases, but we do help with criminal record expungements.

Our intake line is open Monday through Thursday between 10:00 AM and 4:00 PM.  Our intake line is closed on Fridays.  

You can also apply for our services using our online intake application process, which is open twenty-four hours a day. Click here to apply online today. 

What are your office hours?  Can I walk into your office and get help?

Our office is open Monday through Friday between 9:00 AM to 5:00 PM.


Applicants may walk in to our office to complete a written application. Because the demand for our services is high, our legal staff may not be able to meet with you on the same visit at which you complete the application. Instead, we will accept your application, review it, and then call you back.  If you have an urgent or special need, please let us know.  Some same day appointments are available under special circumstances. 

Where is Legal Aid Society's office located?

Our office is located in Downtown Louisville at 416 W. Muhammad Ali Blvd, Ste. 300, between Fourth and Fifth Streets.  A restaurant is on the first floor of our building.  From the lobby, take the elevator to the third floor.

Street parking is available.  Several surface lots are within walking distance of our building. We do not validate parking. 

I'm not sure if I am income eligible.  What should I do?

Legal Aid Society serves Kentuckians living at or below 125% to 200% of the federal poverty line. If you have questions as to whether or not you qualify, please go ahead and call us at (502) 584-1254 or (800) 292-1862.  We will go through the intake process with you and ask a series of questions to determine your eligibility. If we are unable to help you we will provide information regarding referrals through the Kentucky Lawyer Referral Service.

What do I need to do to prepare for my first appointment?

You should bring the following items with you to your first appointment:

  • Any papers, notices, correspondence, or court filings relevant to your case.

  • Any other information you believe you should show to our staff.


At your appointment, a staff member will ask you questions and discuss your case. 


If you need an interpreter, we can provide one for you. Please let the receptionist know you need an interpreter when you call. 

If you are not able to make it to your appointment, please call us in advance at (502) 584-1254 or 
(800) 292-1862 and let us know.

English is not my primary language.  Can I still get help?

We provide translation services to applicants and clients with Limited English Proficiency free of charge. Please let our receptionist know if you require a translator.

Do you provide accessibility services?

We recognize that our clients have a variety of needs and concerns.  Our office is fully accessible.  Should you need accommodations, please let us know, and we are happy to help. 

What counties do you your serve?

The Legal Aid Society offers our services to residents living in the following counties: Breckinridge, Bullitt, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble & Washington Counties. If you do not live in one of these counties, visit to find a civil legal aid office near you.

Don't miss the latest in equal justice.  Subscribe to our monthly email newsletter.

Legal Aid Society | 416 W. Muhammad Ali Blvd., Suite 300 | Louisville, KY 40202

(502) 584-1254 | (800) 292-1862

Custody and Visitation Hotline (844) 673-3470

Veterans' Hotline (844) 268-0838


We are proud to be a Metro United Way agency. 
To learn more about Metro United Way click herePrivacy Policy